July 29, 2019 – Phoenix, AZ – Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center, two members of the Windsor family of skilled nursing centers and assisted living facilities, announced today they have earned the 2019 Silver – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).
The Silver Quality Award is the second highest distinction possible through the AHCA/NCAL National Quality Award Program. The program was created to recognize long-term care and post-acute providers across the nation that have demonstrated a commitment to providing and improving the quality of care for their residents.
“As Silver Quality Award recipients, Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center are well on its way to progress in their quality journey by continuing to achieve better quality results,” said Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend them for this outstanding achievement.”
Based on the core values and criteria of the Baldrige Performance Excellence Program, the AHCA/NCAL National Quality Award Program challenges member providers to achieve performance excellence through three progressive levels—Bronze, Silver, and Gold. The Silver level, which is awarded to only the top .5% performers, represents members that develop and demonstrate effective approaches that help improve performance and health care outcomes.
“I am extremely proud of all the staff members at Palm Valley and Maryland Gardens,” says Jeron Walker, Regional Director of Operations, Arizona. “Our mission is to treat each resident as they would their own family, and it shows. It is my honor to work with these amazing people every day. The Silver Quality Award is well-deserved.”
As recipients of this year’s award, Palm Valley and Maryland Gardens can now advance in developing approaches that meet the criteria required for the Gold – Excellence in Quality Award.
The 2019 Silver National Quality Awards will be presented at AHCA/NCAL’s 70th Convention and Expo in in Orlando, FL October 15, 2019.