On a daily basis, Windsor emphasizes responsibility and accountability to the entire team. To ensure that we meet our own standards, the quality of Windsor’s care is measured in patient satisfaction scores and by continuously monitoring clinical outcomes. As part of Windsor’s ongoing Quality Management Program, this data is carefully benchmarked against other facilities treating similar patients.
Satisfaction is measured by surveying and monitoring our performance in the following areas:
- Skilled Nursing Care
- Rehabilitation Care
- Admission and Discharge Services
- Activities and Social Services
- Food Quality and the Dining Experience
- Customer Service