News and Press

Two Windsor Care Centers Awarded AHCA/NCAL 2019 Silver National Quality Award

July 30th, 2019

July 29, 2019 – Phoenix, AZ - Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center, two members of the Windsor family of skilled nursing centers and assisted living facilities, announced today they have earned the 2019 Silver - Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

The Silver Quality Award is the second highest distinction possible through the AHCA/NCAL National Quality Award Program.  The program was created to recognize long-term care and post-acute providers across the nation that have demonstrated a commitment to providing and improving the quality of care for their residents.

“As Silver Quality Award recipients, Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center are well on its way to progress in their quality journey by continuing to achieve better quality results,” said Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend them for this outstanding achievement.”

Based on the core values and criteria of the Baldrige Performance Excellence Program, the AHCA/NCAL National Quality Award Program challenges member providers to achieve performance excellence through three progressive levels—Bronze, Silver, and Gold. The Silver level, which is awarded to only the top .5% performers, represents members that develop and demonstrate effective approaches that help improve performance and health care outcomes.

“I am extremely proud of all the staff members at Palm Valley and Maryland Gardens,” says Jeron Walker, Regional Director of Operations, Arizona. “Our mission is to treat each resident as they would their own family, and it shows. It is my honor to work with these amazing people every day. The Silver Quality Award is well-deserved.”

As recipients of this year’s award, Palm Valley and Maryland Gardens can now advance in developing approaches that meet the criteria required for the Gold – Excellence in Quality Award.

The 2019 Silver National Quality Awards will be presented at AHCA/NCAL’s 70th Convention and Expo in in Orlando, FL October 15, 2019.

Windsor Palms Care Center of Artesia Hosts Mental Health Awareness and Self-Care Event

July 9th, 2019

The California Mental Health Services Authority (CalMHSA) provides financial grant to Windsor Palms Care Center of Artesia enabling them to host mental health awareness and self-care event.

July 9, 2019 – Artesia, CA – Windsor Palms Care Center of Artesia, a short and long-term skilled nursing facility, through a financial grant provided by California Mental Health Services Authority (CalMHSA) and the Los Angeles County Department of Mental Health (LACDMH), hosted a mental health awareness and self-care event for the greater-Artesia community and mental health care providers.

The event was created in order to bring awareness to mental health issues and the importance of self-care to underserved populations and individuals who do not typically seek services. The event was intended to break the stigma of mental illness and to share information about mental health.

The event included a range of speakers, including professionals from Windsor Palms who spoke about the importance of mental health awareness, a Registered Dietician who discussed the impact of diet and nutrition with mental health, two speakers from the National Alliance on Mental Illness (NAMI), the nation’s largest grassroots mental health organization, and two speakers from College Hospital, Psychiatric Emergency Services. Community Mental Health and Social Service Agencies were also present to provide information and resources.

The event was organized by Windsor Palms’ Behavior Rehabilitation Program Director Tonantzin Martinez, Director of Business Development Dianne Rice, and Administrator James P. Hagar.

“Mental health, or mental illness, is often considered too taboo to discuss in the open,” says Hagar. “Many individuals deal with their mental health issues without seeking medical attention. They often feel too embarrassed to talk about it with others. The goal of this event was for everyone to meet and network, and to break the stigma of mental health challenges.”

More than 100 individuals from the community attended the event.

Two Encanto Palms Assisted Living Employees Selected as 2019 AHCA Award Winners

June 20th, 2019

Encanto Palms Assisted Living employees Isabel Chavez and Anthony Felix were selected by the Arizona Healthcare Association (AHCA) as winners of the Assisted Living Caregiver of the Year and Extraordinary Effort in Disaster Preparedness Awards, respectively.

June 20, 2019 – Phoenix, AZ – Encanto Palms Assisted Living announced today that two of their employees were selected by the Arizona Healthcare Association (AHCA) as winners of its 2019 awards. Anthony Felix, Maintenance Director, was selected for the Extraordinary Effort in Disaster Preparedness Award and Isabel Chavez, Certified Caregiver/Med-Tech, was chosen for the Assisted Living Caregiver of the Year Award.

Each year, AHCA honors the exemplary service and devotion of long term care leaders, staff, residents and volunteers who demonstrate their daily commitment to quality. The award categories include:

  • Nurse of the Year
  • Certified Nursing Assistant of the Year
  • Assisted Living Caregiver of the Year
  • Above & Beyond Service
  • Leadership
  • Resident of the Year
  • Volunteer of the Year
  • Innovative Program & Improvement
  • Extraordinary Effort in Disaster Preparedness

Winners were chosen by a panel of judges named by the Arizona Health Care Association based on numerous criteria, such as: demonstrating outstanding person-centered care, helping residents achieve a heightened quality of life, showing initiative, demonstrating a positive, outgoing attitude, and displaying leadership, integrity, and a high standard of ethical behavior.

The Encanto Palms award winners were nominated by the administrator, Charles Villafranca.

“It is an honor and a privilege to work with such exemplary team members as Isabel and Anthony,” says Villafranca. “Their devotion to our residents and our community has helped to improve the quality of care delivered each day.  It is humbling to see them interacting with our residents and enriching their lives in all they do. I am grateful to have the opportunity to know them and to work alongside such an extraordinary group of healthcare professionals.”

The awards were presented at the Annual Awards Ceremony on Tuesday, June 18, 2019 at the Talking Stick Resort in Scottsdale.