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Windsor Care Centers Participate in National Compliance and Ethics Week for Third Time

Windsor Care Centers across California and Arizona again announced their participation in Corporate Compliance and Ethics Week.  The Society of Corporate Compliance and Ethics & Health Care Compliance Association (SCCE & HCCA) organized the annual event, which was scheduled this year from November 3 through 9, 2019. This is the third year Windsor participated.

Corporate Compliance and Ethics Week is an extension of Windsor’s ongoing compliance and ethics program, which is overseen by Marissa Kirby, Compliance Director at S&F Management Company, LLC, a healthcare consulting company. Windsor has a code of conduct that all employees are expected to follow.  The code requires employees to act openly and truthfully in all their endeavors and avoid even the appearance of impropriety.

“Windsor is pleased to participate in Compliance and Ethics Week as it builds awareness, reinforces rules and regulations, and promotes an overall culture of compliance,” says Josh Sable, Esq., General Counsel for Windsor Care Centers.

As part of its efforts, Windsor’s team members played Compliance and Ethics Bingo with an “80’s theme” to reinforce the Compliance and Ethics Program in a fun way. Bingo winners received Rubix Cube key chains, and Facility Compliance Liaisons were presented with 80’s-themed jackets embossed with “Compliance Liaison” on the back, enabling employees to identify their facility’s Compliance Liaisons. Inspirational quotes were also shared with the teams each day.

Company-wide compliance and ethics education, held upon hire, and at a minimum annually, provides the opportunity to roll-out new and updated compliance and ethics program policies and reinforces an employee’s compliance and ethics obligations.

Windsor Gardens of Long Beach Certified as Outstanding “CHOICE” Provider of Wound Healing and Patient Care

Windsor Gardens Convalescent Center of Long Beach was recognized by The Certified Wound Healing & Ostomy Institute of Care and Excellence (CHOICE) as an outstanding provider of wound healing and patient care. The certification was awarded by Skilled Wound Care, a national wound care program for nursing homes, providing professional wound, ostomy, and skin services.

 CHOICE is a program that recognizes excellence in patient care related to wound healing. The goal of the program is to acknowledge, encourage and promote facilities whose wound care performance exceeds industry standards.

Whereas average wound healing in the United States is between 43–57% based on the type of wound, Windsor Gardens of Long Beach’s performance for the time period July 1, 2018 through June 30, 2019 reached 68.2%, with zero hospital readmissions due to wounds.

“I feel privileged to work with such a dedicated team of staff members and am proud of their achievement,” says Reza Amini, administrator at Windsor Gardens of Long Beach. “Their hard work and selfless patient-care deserves to be recognized.”

“Congratulations on your accomplishment!” says Dr. Bardia Anvar, Founder and CEO of Skilled Wound Care. “This is a significant achievement and is possible only because of the dedication of your nursing staff, working in close partnership with your trained wound care provider. We look forward to continuing helping you enhance the quality of life for your residents through better wound care.”

Windsor Gardens of Long Beach is now striving to achieve the CHOICE Plus and CHOICE Preferred Certification, representing a 75% and 85% healing average, respectively.

Windsor Recognizes “Shining Stars” at Semi-Annual Luncheon

Windsor held their semi-annual Shining Star Luncheon last week. The luncheon recognizes staff who demonstrate the Windsor core values in an exceptional way. Twice a year, every facility selects one Shining Star to represent their building. Winners from our four regions gather with their family, friends, and Windsor leadership to enjoy a paid day off and an exclusive lunch.

The Arizona and Southern California luncheon was hosted at the Sheraton Universal Hotel in Universal City. And the Northern and Central California luncheon was hosted at Skates by the Bay restaurant in Berkeley.

Congratulations to all the winners!

Front Row – L to R
Maria Gonzalez – Hayward
Mabel Umpig – Post Acute Hayward
Parmila Chetty – El Camino
Teresa Perez – Country Drive
Johannah Buenafe – Monterey
Diane Venter – Ridge
Delorus Beard – Modesto
Karol Ford – RDO

Back Row
Juan Limon – Concord
Laye Niang – RDO
Tim Lehner – COO
Alma Lewis – Salinas
Jahmila Parris – Vallejo

Front Row L- R

Pedro Villasana – Fullerton
Greg Davis – RDO
Cicinio Erum – San Diego
Liliana Rodriguez – Westlake
Darrian Harrison – Austin House
Ganelly Mercado – Court

Back Row

Ana Maria Alvarado – Terrace
Rosa Campos – North Long Beach
Yolanda Sanchez – Cheviot Hills
Mila Azurin – Artesia
Ebele Onyeanusi – Hawthorne
Nida Burrell – Valley
Tim Lehner – COO
Consuelo (Sol) Natividad – Los Angeles
April Kaneaster – Golden Hill
Cherisse Horton – Maryland Gardens
Erik Gonzalez – Arvin
David Slazenski – Ridgecrest
Jeron Walker –RDO

Windsor Vallejo Care Center Celebrates Volunteers at Annual Appreciation Dinner

September 10, 2019 – Vallejo, CA – Windsor Vallejo Care Center, a skilled nursing and rehabilitation center located in Vallejo, California, recently held its’ annual Volunteer Appreciation Dinner, recognizing the valuable services their volunteers provide to the residents at the care center.

The Volunteer Program was initially launched in 2003 by Norma Cumay-Ao, Activities Director at Windsor Vallejo, to meet the spiritual needs of the residents.  Based on her assessment, residents at Windsor Vallejo belonged to 27 different religious denominations.  Cumay-Ao recruited volunteers from dozens of religious organizations in Vallejo and within 3 months, pastors, clergy, ministers and religious leaders responded to the invitation and scheduled their services.

The program subsequently expanded to include a range of activities for residents, including: arts and crafts, exercise classes, one-on-one reading and conversation, entertainment (musicals, dances and other presentations), and discussion groups. Civic and religious organizations are invited for holiday events, and local and county officials volunteer as guest speakers for special events.

“Each year, we host a special Appreciation Dinner for all our volunteers,” says Cumay-Ao. “We feel it is very important to recognize the selfless efforts of these amazing individuals. This year, close to a hundred volunteers, special guests and staff attended the dinner. We presented volunteers an award and a Congressional Certificate from the Office of Congressman Mike Thompson. The Mayor of Vallejo, Bob Sampayan, was also present and addressed the attendees. And of course, we served great food and provided musical entertainment!”

There are currently over 100 active individuals from various religious groups who volunteer weekly at Windsor Vallejo. 

Two Windsor Care Centers Awarded AHCA/NCAL 2019 Silver National Quality Award

July 29, 2019 – Phoenix, AZ – Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center, two members of the Windsor family of skilled nursing centers and assisted living facilities, announced today they have earned the 2019 Silver – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

The Silver Quality Award is the second highest distinction possible through the AHCA/NCAL National Quality Award Program.  The program was created to recognize long-term care and post-acute providers across the nation that have demonstrated a commitment to providing and improving the quality of care for their residents.

“As Silver Quality Award recipients, Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center are well on its way to progress in their quality journey by continuing to achieve better quality results,” said Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend them for this outstanding achievement.”

Based on the core values and criteria of the Baldrige Performance Excellence Program, the AHCA/NCAL National Quality Award Program challenges member providers to achieve performance excellence through three progressive levels—Bronze, Silver, and Gold. The Silver level, which is awarded to only the top .5% performers, represents members that develop and demonstrate effective approaches that help improve performance and health care outcomes.

“I am extremely proud of all the staff members at Palm Valley and Maryland Gardens,” says Jeron Walker, Regional Director of Operations, Arizona. “Our mission is to treat each resident as they would their own family, and it shows. It is my honor to work with these amazing people every day. The Silver Quality Award is well-deserved.”

As recipients of this year’s award, Palm Valley and Maryland Gardens can now advance in developing approaches that meet the criteria required for the Gold – Excellence in Quality Award.

The 2019 Silver National Quality Awards will be presented at AHCA/NCAL’s 70th Convention and Expo in in Orlando, FL October 15, 2019.

Windsor Palms Care Center of Artesia Hosts Mental Health Awareness and Self-Care Event

The California Mental Health Services Authority (CalMHSA) provides financial grant to Windsor Palms Care Center of Artesia enabling them to host mental health awareness and self-care event.

July 9, 2019 – Artesia, CA – Windsor Palms Care Center of Artesia, a short and long-term skilled nursing facility, through a financial grant provided by California Mental Health Services Authority (CalMHSA) and the Los Angeles County Department of Mental Health (LACDMH), hosted a mental health awareness and self-care event for the greater-Artesia community and mental health care providers.

The event was created in order to bring awareness to mental health issues and the importance of self-care to underserved populations and individuals who do not typically seek services. The event was intended to break the stigma of mental illness and to share information about mental health.

The event included a range of speakers, including professionals from Windsor Palms who spoke about the importance of mental health awareness, a Registered Dietician who discussed the impact of diet and nutrition with mental health, two speakers from the National Alliance on Mental Illness (NAMI), the nation’s largest grassroots mental health organization, and two speakers from College Hospital, Psychiatric Emergency Services. Community Mental Health and Social Service Agencies were also present to provide information and resources.

The event was organized by Windsor Palms’ Behavior Rehabilitation Program Director Tonantzin Martinez, Director of Business Development Dianne Rice, and Administrator James P. Hagar.

“Mental health, or mental illness, is often considered too taboo to discuss in the open,” says Hagar. “Many individuals deal with their mental health issues without seeking medical attention. They often feel too embarrassed to talk about it with others. The goal of this event was for everyone to meet and network, and to break the stigma of mental health challenges.”

More than 100 individuals from the community attended the event.

Two Encanto Palms Assisted Living Employees Selected as 2019 AHCA Award Winners

Encanto Palms Assisted Living employees Isabel Chavez and Anthony Felix were selected by the Arizona Healthcare Association (AHCA) as winners of the Assisted Living Caregiver of the Year and Extraordinary Effort in Disaster Preparedness Awards, respectively.

June 20, 2019 – Phoenix, AZ – Encanto Palms Assisted Living announced today that two of their employees were selected by the Arizona Healthcare Association (AHCA) as winners of its 2019 awards. Anthony Felix, Maintenance Director, was selected for the Extraordinary Effort in Disaster Preparedness Award and Isabel Chavez, Certified Caregiver/Med-Tech, was chosen for the Assisted Living Caregiver of the Year Award.

Each year, AHCA honors the exemplary service and devotion of long term care leaders, staff, residents and volunteers who demonstrate their daily commitment to quality. The award categories include:

  • Nurse of the Year
  • Certified Nursing Assistant of the Year
  • Assisted Living Caregiver of the Year
  • Above & Beyond Service
  • Leadership
  • Resident of the Year
  • Volunteer of the Year
  • Innovative Program & Improvement
  • Extraordinary Effort in Disaster Preparedness

Winners were chosen by a panel of judges named by the Arizona Health Care Association based on numerous criteria, such as: demonstrating outstanding person-centered care, helping residents achieve a heightened quality of life, showing initiative, demonstrating a positive, outgoing attitude, and displaying leadership, integrity, and a high standard of ethical behavior.

The Encanto Palms award winners were nominated by the administrator, Charles Villafranca.

“It is an honor and a privilege to work with such exemplary team members as Isabel and Anthony,” says Villafranca. “Their devotion to our residents and our community has helped to improve the quality of care delivered each day.  It is humbling to see them interacting with our residents and enriching their lives in all they do. I am grateful to have the opportunity to know them and to work alongside such an extraordinary group of healthcare professionals.”

The awards were presented at the Annual Awards Ceremony on Tuesday, June 18, 2019 at the Talking Stick Resort in Scottsdale.

Windsor Volunteer James Clay Selected as CAHF 2019 Adult Volunteer of the Year.

Licensed Evangelist James Clay recognized by the California Association of Health Facilities (CAHF) as a 2019 Adult Volunteer of the Year for his volunteer work at Windsor Gardens Healthcare Center of the Valley.

June 5, 2019 – Los Angeles, CA – Mr. James Clay, a volunteer at Windsor Gardens Healthcare Center of the Valley, was recognized by the California Association of Health Facilities (CAHF) as its’ 2019 Adult Volunteer of the Year. Each year, CAHF publicly recognizes special individuals who enrich the lives of others through volunteering at long-term care facilities.

Mr. Clay is a licensed evangelist at the Bible Study Fellowship Church. He has volunteered at Windsor since 2012 and conducts a bible study group to its’ residents every Saturday morning. Mr. Clay is Windsor’s longest-standing volunteer and was nominated for the award by Windsor Garden’s Activity Director, Lulu Yepez.

“In March of 2012 I wanted to start a bible study group for my residents,” says Yepez. “I needed a volunteer who had experience and who would commit to volunteering once a week. Mr. Clay took the position. It’s been 7 years and residents love him and his bible study groups. He is kind, compassionate, always happy and greets everyone with a smile. He is one of the nicest people I know. We are so blessed to have him volunteer at Windsor Gardens Healthcare Center of the Valley.”

“I am extremely proud of this award because I never expected any accolades for doing what I love to do,” says Clay. “The patients I see weekly have changed my world.  I look forward to seeing their smiles and eyes full of joy every week.  If I had the means to do this daily I would.”

Regarding Windsor Gardens of the Valley, Mr. Clay adds, “The staff at Windsor Gardens has been second to none.  They have shown me much respect and appreciation for what I do over the years, and I have much respect and appreciation for them. I have brought guests from time to time and all of them have commented on the professionalism of the Windsor staff.”

Mr. Clay will receive his award at the Awards Luncheon during CAHF’s 2019 Summer Conference on Tuesday, July 16th at the Hyatt Mission Bay in San Diego.

Windsor Elmhaven Care Center Recognizes San Joaquin County First Responders

Windsor Elmhaven Care Center and local businesses offer free breakfast to recognize San Joaquin First Responders and their families.

March 5, 2019 – Stockton, CA – Employees and volunteers from Windsor Elmhaven Care Center, a skilled nursing and rehabilitation center located in Stockton, California, teamed up with a dozen local businesses to show their appreciation for the San Joaquin County First Responders. They provided a complimentary breakfast and gifts, accompanied by musical entertainment.

The First Responder Appreciation Breakfast was the brainchild of Elise Sanghera, the Director of Business Development at Windsor Elmhaven Care Center. “We are all extremely grateful to our first responders for putting their lives on the line daily, and for protecting us and our community,” says Sanghera. “It’s important to be part of a community, and to show that community support.”

Over 60 paramedics, EMTs, firemen, policemen, and members of the CHP and local sheriff attended the event.

In addition to Windsor Elmhaven, the main event sponsors were Creative Vision Printing & Stockton Supplies.

Additional local businesses and organizations that participated included:

Musician Mondo Mariscal, FinDec, Sweet Pea Cookie Company, Orange Theory, Nektar Juice Bar, Focus Home Health, Provident Care Home Care, Kindred Hospice, Nothing Bundt Cake, JRH General Engineering, Door Wreath, and Good Day Sacramento

The event was covered live by KMAX TV, Good Day Sacramento. The segment can be viewed here:

Charles Seal-Villafranca Elected President of the Arizona Board of Nursing Care Institution Administrators and Assisted Living Facility Managers

Phoenix, AZ – Charles Seal-Villafranca, MSHA/HM, CDP, ALFM, Administrator and Executive Director of Encanto Palms Assisted Living in Phoenix, AZ announced today his election as the President of the Arizona State Board of Examiners of Nursing Care Institution Administrators and Assisted Living Facility Managers (NCIA).

The mission of the NCIA State Board is to protect the health, welfare, and safety of Arizona citizens who use the services of nursing care institution administrators and assisted living facility managers. The NCIA Board licenses nursing care institution administrators (nursing home administrators), certifies assisted living facility managers, investigates all complaints, and enforces the practice standards of the Administrators and Managers within the State of Arizona.

Villafranca began his career in healthcare in 1994 and he has held various positions in senior living management at the managerial and director level. He is licensed as a Dementia Care Practitioner and is currently the Executive Director for Encanto Palms Assisted Living, a deficiency-free community in Phoenix, Arizona.  Villafranca received a Master’s Degree in Healthcare Administration from the University of St. Francis and is currently a Doctoral Candidate at Capella University for Healthcare Administration.

Villafranca was appointed by the Governor of Arizona to the State Board of Nursing Care Institution Administrators and Assisted Living Facilities Managers in 2016 and serves the State of Arizona with his knowledge and expertise in gerontological health care needs.

“It is truly an honor and a privilege to be nominated and elected as the new president of the NCIA Board,” says Villafranca. “I look forward to serving the great State of Arizona and helping to ensure the highest quality of care for our most vulnerable population.”

Villafranca enjoys working with seniors and is a strong advocate for their needs. He is a devoted husband and proud father of two sons. His professional affiliations include the American College of Healthcare Executives, American College of Healthcare Administrators, and the Arizona Geriatrics Society.