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Charles Seal-Villafranca Elected President of the Arizona Board of Nursing Care Institution Administrators and Assisted Living Facility Managers

Phoenix, AZ – Charles Seal-Villafranca, MSHA/HM, CDP, ALFM, Administrator and Executive Director of Encanto Palms Assisted Living in Phoenix, AZ announced today his election as the President of the Arizona State Board of Examiners of Nursing Care Institution Administrators and Assisted Living Facility Managers (NCIA).

The mission of the NCIA State Board is to protect the health, welfare, and safety of Arizona citizens who use the services of nursing care institution administrators and assisted living facility managers. The NCIA Board licenses nursing care institution administrators (nursing home administrators), certifies assisted living facility managers, investigates all complaints, and enforces the practice standards of the Administrators and Managers within the State of Arizona.

Villafranca began his career in healthcare in 1994 and he has held various positions in senior living management at the managerial and director level. He is licensed as a Dementia Care Practitioner and is currently the Executive Director for Encanto Palms Assisted Living, a deficiency-free community in Phoenix, Arizona.  Villafranca received a Master’s Degree in Healthcare Administration from the University of St. Francis and is currently a Doctoral Candidate at Capella University for Healthcare Administration.

Villafranca was appointed by the Governor of Arizona to the State Board of Nursing Care Institution Administrators and Assisted Living Facilities Managers in 2016 and serves the State of Arizona with his knowledge and expertise in gerontological health care needs.

“It is truly an honor and a privilege to be nominated and elected as the new president of the NCIA Board,” says Villafranca. “I look forward to serving the great State of Arizona and helping to ensure the highest quality of care for our most vulnerable population.”

Villafranca enjoys working with seniors and is a strong advocate for their needs. He is a devoted husband and proud father of two sons. His professional affiliations include the American College of Healthcare Executives, American College of Healthcare Administrators, and the Arizona Geriatrics Society.

Windsor Gardens of the Valley Selected to Participate in CAHF Volunteer Engagement Project

North Hollywood, CA – Windsor Gardens Healthcare Center of the Valley (“Windsor Gardens”), announced today they were selected by the California Association of Health Facilities (CAHF) as only one of 20 facilities in California to participate in a new Volunteer Engagement Project.

The California Department of Public Health awarded a grant of $700,000 to CAHF to develop a template for the creation and sustainment of volunteer programs in skilled nursing facilities. The CAHF Volunteer Engagement Project will provide a framework for facilities to engage their communities and create a successful and ongoing volunteer program.

Beginning in July 2018, the project will span two and a half years and support the implementation of an intensive pilot volunteer program in 20 skilled nursing facilities in California.

“The presence of a robust volunteer program in a skilled nursing center improves quality of life by providing companionship and individualized activities that are resident-driven,” said Amanda Davidson, volunteer engagement project manager. “The project will identify effective, positive, person-centered practices supported by volunteers and promote them in an idea guide as a resource,” she added.

Windsor Gardens’ participation in the project will begin July 2020 and end December 2020. Two in-person site visits from CAHF staff will occur between those dates.

“Volunteers offer important opportunities for social interaction with our residents,” says Nurit Ruber, Administrator at Windsor Gardens. “Activities that incorporate volunteers are an integral part of bringing the feeling of home to our care centers, and we are excited to have been accepted into the CAHF Volunteer Engagement Project.”

The grant is funded from nursing home fines collected by the California Department of Public Health, Licensing and Certification Division and deposited in a federal Civil Monetary Penalty Fund.

The comprehensive state-specific handbook will be available free to any of California’s 1,250 skilled nursing facilities wishing to implement a successful, sustainable volunteer program.

Windsor Care Centers Participate in National Compliance and Ethics Week

Los Angeles, CA – Keeping up its tradition of encouraging employees to follow the highest of standards of corporate compliance, Windsor nursing and care centers across California and Arizona announced today  their participation in Corporate Compliance and Ethics Week.  The Society of Corporate Compliance and Ethics &  Health Care Compliance Association (SCCE & HCCA) organizes the annual event, which scheduled this year’s event from November 4 through 10, 2018.

Corporate Compliance and Ethics Week is an extension of Windsor’s ongoing compliance and ethics program, which is overseen by Marissa Kirby, Compliance Director at S&F Management Company, a healthcare consulting company. Windsor care centers have a code of conduct that all employees are expected to follow.  The code calls on employees to act openly and truthfully in all their endeavors and avoid even the appearance of impropriety.

Windsor’s team members played Compliance and Ethics Bingo to reinforce the Compliance and Ethics Program in a fun way.   Bingo winners were entered into a drawing for prizes.  Each team member was provided with an “Awareness, Recognition and Reinforcement” bracelet and inspirational quotes were shared each day.

“I am thrilled to use this week to highlight the outstanding record the Windsor employees have toward compliance and recognizing the compassionate excellence they bring to every facet of their work,” said Tim Lehner, COO of S&F Management Company.

Company-wide compliance and ethics education, held upon hire, and at a minimum annually, provides the opportunity to roll-out new and updated compliance and ethics program policies and reinforces with employees their compliance and ethics’ obligations.

Windsor Gardens of Salinas Nominated for Award of Excellence in Food Safety in Monterey County

October 10, 2018 – Salinas, CA –  Windsor Gardens Rehabilitation Center of Salinas, a skilled nursing and rehabilitation center located in Salinas, CA, announced that it was nominated for the 2018 Monterey County Award of Excellence in Food Safety by the Monterey County Health Department.

Each year, the Environmental Health Bureau of Monterey County thoroughly reviews the food establishments in its districts to choose nominees. Each nominee is required to meet a high level of criteria that is specifically based on the Monterey County Gold Seal requirements.  A choice group of fifteen Monterey County food establishments were nominated due to their acknowledged consistency in food safety. Three winners were selected by the Award of Excellence Food Safety Panel at the 10th Annual Food Safety Conference, held on September 24, 2018, at the Monterey County Government Center.

While Windsor Gardens of Salinas was ultimately not selected as one of the three winners, it is a great honor to be one of just fifteen food establishments in Monterey County to be recognized for its diligence in providing such a high level of food safety.

“The Nutrition Department at Windsor Salinas feels honored and appreciated to be recognized,” says Diane Venter, Director of Nutritional Services at Windsor Gardens of Salinas. “Food Safety is a collaborative effort. The Nutrition Department demonstrates their commitment to protecting the community health and we will continue to provide excellence.”

Windsor Care Centers Recognize Winners of Semi-Annual “Shining Stars” Award

August 21, 2018 – Los Angeles, CA – Windsor skilled nursing and rehabilitation centers in Southern California and Arizona presented 17 winners their Semi-Annual “Shining Stars” Award at a gala luncheon last week.

Windsor launched the “Shining Stars” program in 2015 as a way for each care center to recognize an exemplary employee.  To be considered for the award, employees must be full-time, exemplify Windsor’s core values, perform quality work, and have no written disciplinary actions on their record within the past year. Each month, the management team at each care center selects an employee as that facility’s Star. The employee receives a gift, Star Award certificate, and a congratulatory letter from management.

Twice a year, one Star winner from the previous six months is selected by each center to win the semi-annual Shining Star award. Winners attend a recognition luncheon with Senior Management and receive a customized award, $100 gift and an award certificate.

The Southern California and Arizona regional luncheon was held on Thursday, August 16, 2018 at Il Cielo in Beverly Hills.

“It is an honor to take part in recognizing our “Stars” at our semi-annual Windsor Stars luncheon,” says Greg Davis, Southern California Regional Director of Operations. “This is a great opportunity for all of us to reflect on the wonderful difference each of our team members makes in our residents’ lives. Their hard work and dedication are recognized and appreciated!”

The winners of the Southern California and Arizona 2018 semi-annual award are:

Austin House Assisted Living Jordan Magana
Encanto Palms Assisted Living Janice Herd
Evergreen Arvin Post-Acute Care Carmen DeColmenero
Maryland Gardens Care Center Claudia Jackson
Palm Valley Rehabilitation & Care Center Jessika Rosales
Ridgecrest Healthcare Julius Perez
Windsor Court Assisted Living Christina Anaya
Windsor Gardens Care Center of Fullerton Grace Alvarez
Windsor Gardens Convalescent Center of Hawthorne Francisco Velasquez
Windsor Gardens Convalescent Center of Long Beach Ronald Batac
Windsor Gardens Convalescent Center of North Long Beach Aurora Rodriguez
Windsor Gardens Convalescent Center of San Diego Joel Jacobo
Windsor Gardens Healthcare Center of the Valley Izabella Bakchajian
Windsor Gardens of Los Angeles Mirna Diaz
Windsor Golden Hill Subacute and Rehabilitation Center Amanda Harbin
Windsor Palms Care Center of Artesia Carrie Marigny
Windsor Terrace Westlake Village Sally Rimando

3 Arizona Windsor Facilities Awarded AHCA/NCAL 2018 Bronze National Quality Award

3 Arizona Windsor facilities receive the 2018 Bronze – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

July 25, 2018 – Phoenix, AZ – Three Windsor skilled nursing, assisted living and rehabilitation centers in Arizona announced that they have received the 2018 Bronze – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

Implemented in 1996, the National Quality Award Program was created to recognize long-term care and post-acute providers across the nation that have demonstrated a commitment to providing and improving the quality of care for their residents.

The three Windsor facilities that received the award are:

  1. Encanto Palms Assisted Living in Phoenix, AZ
  2. Maryland Gardens Assisted Living in Phoenix, AZ
  3. Palm Valley Rehabilitation and Care Center in Goodyear, AZ

“We are so proud of Encanto Palms, Maryland Gardens and Palm Valley for achieving this prestigious award,” says Jeron Walker, Southern California and Arizona Regional Director of Operations for Windsor. “This a true reflection of the amazing care provided each and every day by a team of world-class caregivers.

The award program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system.

As recipients of this year’s Bronze award, each facility can now advance to meet the criteria required for the Silver Achievement in Quality Award

Windsor Gardens Rehabilitation Center of Salinas Dedicates Sub-Acute Unit in Honor of Veteran Employee Mary Robinson

Skilled nursing and rehabilitation center Windsor Gardens Rehabilitation Center of Salinas renames sub-acute care unit in honor of veteran employee Mary Robinson.

​​June 27, 2018 – Salinas, CA – Windsor Gardens Rehabilitation Center of Salinas (“Windsor Salinas”), a skilled nursing and rehabilitation center located in Salinas, CA announced today the dedication of the Mary Robinson Sub-Acute Unit in honor of employee Mary Robinson for her outstanding service.

Robinson began working as Director of Operations for SnF Management, LLC, a management consulting company to Windsor Salinas, in January, 2007. Seven years later, she was hired at Windsor Salinas as their Senior Administrator. In June, 2016, Robinson was promoted to director of Sub-Acute Programs at Windsor Salinas overseeing operational workflow for the care and services of ventilated and acutely comprised patients.

To recognize the commitment and value that Robinson brought to patients, families and countless employees throughout her tenure with Windsor Salinas over the past decade, Windsor hosted a special dedication ceremony at Windsor Salinas. It selected the renaming of the Sub-Acute Unit as the most appropriate way to honor Robinson’s service. As Pam Norris, Regional Clinical Director for Windsor, explained, “We gave the loving gift of a living legacy to a very special woman.”

Over 120 friends, family members and co-workers attended the dedication ceremony. A musical reception was followed by a ribbon cutting ceremony of the renamed unit, and a speech by Rachyl Bruton, Administrator at another Windsor care center, The Ridge. Bruton  spoke about Robinson’s role and influence in the organization.

“Mary has been my mentor, colleague, and friend for over 20 years,” says Bruton. “Mary decorated and helped design the Rehabilitation Home Transitional Care Unit in The Ridge, while at the same time worked on the respiratory unit at Windsor Gardens Salinas. She has always been project-driven, available to answer questions and share her knowledge, 24-7. I have tremendous gratitude for everything she has done for me, my employees, and the rest of Windsor. “

Seven Windsor Facilities Awarded AHCA/NCAL 2018 Bronze National Quality Award

7 Windsor facilities receive the 2018 Bronze – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

​​June 5, 2018 – Los Angeles, CA – Seven Windsor skilled nursing, assisted living and rehabilitation centers throughout California and Arizona announced today that they have received the 2018 Bronze – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

Implemented in 1996, the National Quality Award Program was created to recognize long-term care and post-acute providers across the nation that have demonstrated a commitment to providing and improving the quality of care for their residents.

“We congratulate this year’s Bronze award recipients and look forward to offering continued support and guidance on their journey to improve quality care,” said AHCA/NCAL National Quality Award Board of Overseers Chair Alana Wolfe. “The dedication and focus on quality that each organization has shown garners recognition. It will serve their patients and residents well.”

The seven Windsor facilities that received the award are:

  1. Windsor Post-Acute Care Center of Modesto
  2. Windsor Gardens Convalescent Center of San Diego
  3. Windsor Country Drive  Care Center
  4. Windsor Manor Rehabilitation Center of Concord
  5. Windsor Park Care Center of Fremont
  6. Windsor Post-Acute Care center of Hayward
  7. Windsor The Ridge Rehabilitation Center

The award program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system.

As recipients of this year’s Bronze award, each facility can now advance to meet the criteria required for the Silver – Achievement in Quality Award.

Windsor El Camino Care Center Achieves CMS 5-Star Rating

Windsor El Camino Care Center, a 178-bed skilled nursing and rehabilitation center located in Carmichael, California, announced today it has been awarded a 5-Star overall rating by the Centers for Medicare and Medicaid Services (CMS).

CMS created the Five-Star Quality Rating System to help consumers, their families, and caregivers compare nursing homes and navigate the intricacies of choosing the appropriate facility for their family member. Nursing homes are assigned an overall star rating between one and five stars by CMS and specific ratings in each of the following three areas:

  1. Health inspections (state conducted inspections of food preparation, infection control, medication management, residents’ rights and quality of life, and proper skin care);
  2. Nurse staffing (average number of nursing care minutes patients receive daily); and
  3. Medical quality measures (self-reported and claims-based medical data for the latest four calendar quarters).

“We are thrilled to be distinguished as a 5-Star center”, says Jeff Barbieri, Windsor El Camino’s Administrator. “Each team member within our center contributes greatly to provide an exceptional experience for our patients and their families. This achievement is a testament to the professionalism and dedication of our 5-Star staff.”

 

Windsor Care Centers Unveil New Video Series, “Windsor Stars, Shining a Spotlight on Caring”

Windsor skilled nursing and rehabilitation centers announced today the release of a new video series entitled, “Windsor Stars: Shining a Spotlight on Caring.” The series highlights exceptional caregivers who exemplify Windsor’s mission to enrich every life they touch by consistently delivering high-quality, personalized care, with dignity, compassion and integrity.

The “Windsor Stars” video series presents the stories of four caregivers representing four Windsor care centers in Southern California. To qualify for the video, all employees were required to have been employed at their care center for a minimum of 3 years, provide direct patient care, and have received an award or recognition for providing exceptional nursing or rehabilitation care.

The four employees are:

  • Edith Rodriguez, RNA, at Windsor Terrace Healthcare Center
  • Joseph Guerrea, RNA, at Windsor Care Center of Cheviot Hills
  • Miguel Ceuvas, LVN, at Windsor Convalescent Center of Long Beach
  • Sully Acuna, ADSD, at Windsor Convalescent Center of Los Angeles

“We are extremely proud of these four caregivers,” says Tim Lehner, Senior Vice President of Operations. “These individuals exemplify everything that is great about Windsor. They deserve to be featured in this video series and we hope they will inspire others to reach their greatest level of care.”

The next four Windsor Stars videos are already in production and the next series will focus on caregivers based in Northern California.