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Two Windsor Care Centers Awarded AHCA/NCAL 2019 Silver National Quality Award

July 29, 2019 – Phoenix, AZ – Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center, two members of the Windsor family of skilled nursing centers and assisted living facilities, announced today they have earned the 2019 Silver – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

The Silver Quality Award is the second highest distinction possible through the AHCA/NCAL National Quality Award Program.  The program was created to recognize long-term care and post-acute providers across the nation that have demonstrated a commitment to providing and improving the quality of care for their residents.

“As Silver Quality Award recipients, Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center are well on its way to progress in their quality journey by continuing to achieve better quality results,” said Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend them for this outstanding achievement.”

Based on the core values and criteria of the Baldrige Performance Excellence Program, the AHCA/NCAL National Quality Award Program challenges member providers to achieve performance excellence through three progressive levels—Bronze, Silver, and Gold. The Silver level, which is awarded to only the top .5% performers, represents members that develop and demonstrate effective approaches that help improve performance and health care outcomes.

“I am extremely proud of all the staff members at Palm Valley and Maryland Gardens,” says Jeron Walker, Regional Director of Operations, Arizona. “Our mission is to treat each resident as they would their own family, and it shows. It is my honor to work with these amazing people every day. The Silver Quality Award is well-deserved.”

As recipients of this year’s award, Palm Valley and Maryland Gardens can now advance in developing approaches that meet the criteria required for the Gold – Excellence in Quality Award.

The 2019 Silver National Quality Awards will be presented at AHCA/NCAL’s 70th Convention and Expo in in Orlando, FL October 15, 2019.

Windsor Palms Care Center of Artesia Hosts Mental Health Awareness and Self-Care Event

The California Mental Health Services Authority (CalMHSA) provides financial grant to Windsor Palms Care Center of Artesia enabling them to host mental health awareness and self-care event.

July 9, 2019 – Artesia, CA – Windsor Palms Care Center of Artesia, a short and long-term skilled nursing facility, through a financial grant provided by California Mental Health Services Authority (CalMHSA) and the Los Angeles County Department of Mental Health (LACDMH), hosted a mental health awareness and self-care event for the greater-Artesia community and mental health care providers.

The event was created in order to bring awareness to mental health issues and the importance of self-care to underserved populations and individuals who do not typically seek services. The event was intended to break the stigma of mental illness and to share information about mental health.

The event included a range of speakers, including professionals from Windsor Palms who spoke about the importance of mental health awareness, a Registered Dietician who discussed the impact of diet and nutrition with mental health, two speakers from the National Alliance on Mental Illness (NAMI), the nation’s largest grassroots mental health organization, and two speakers from College Hospital, Psychiatric Emergency Services. Community Mental Health and Social Service Agencies were also present to provide information and resources.

The event was organized by Windsor Palms’ Behavior Rehabilitation Program Director Tonantzin Martinez, Director of Business Development Dianne Rice, and Administrator James P. Hagar.

“Mental health, or mental illness, is often considered too taboo to discuss in the open,” says Hagar. “Many individuals deal with their mental health issues without seeking medical attention. They often feel too embarrassed to talk about it with others. The goal of this event was for everyone to meet and network, and to break the stigma of mental health challenges.”

More than 100 individuals from the community attended the event.

Two Encanto Palms Assisted Living Employees Selected as 2019 AHCA Award Winners

Encanto Palms Assisted Living employees Isabel Chavez and Anthony Felix were selected by the Arizona Healthcare Association (AHCA) as winners of the Assisted Living Caregiver of the Year and Extraordinary Effort in Disaster Preparedness Awards, respectively.

June 20, 2019 – Phoenix, AZ – Encanto Palms Assisted Living announced today that two of their employees were selected by the Arizona Healthcare Association (AHCA) as winners of its 2019 awards. Anthony Felix, Maintenance Director, was selected for the Extraordinary Effort in Disaster Preparedness Award and Isabel Chavez, Certified Caregiver/Med-Tech, was chosen for the Assisted Living Caregiver of the Year Award.

Each year, AHCA honors the exemplary service and devotion of long term care leaders, staff, residents and volunteers who demonstrate their daily commitment to quality. The award categories include:

  • Nurse of the Year
  • Certified Nursing Assistant of the Year
  • Assisted Living Caregiver of the Year
  • Above & Beyond Service
  • Leadership
  • Resident of the Year
  • Volunteer of the Year
  • Innovative Program & Improvement
  • Extraordinary Effort in Disaster Preparedness

Winners were chosen by a panel of judges named by the Arizona Health Care Association based on numerous criteria, such as: demonstrating outstanding person-centered care, helping residents achieve a heightened quality of life, showing initiative, demonstrating a positive, outgoing attitude, and displaying leadership, integrity, and a high standard of ethical behavior.

The Encanto Palms award winners were nominated by the administrator, Charles Villafranca.

“It is an honor and a privilege to work with such exemplary team members as Isabel and Anthony,” says Villafranca. “Their devotion to our residents and our community has helped to improve the quality of care delivered each day.  It is humbling to see them interacting with our residents and enriching their lives in all they do. I am grateful to have the opportunity to know them and to work alongside such an extraordinary group of healthcare professionals.”

The awards were presented at the Annual Awards Ceremony on Tuesday, June 18, 2019 at the Talking Stick Resort in Scottsdale.

Windsor Volunteer James Clay Selected as CAHF 2019 Adult Volunteer of the Year.

Licensed Evangelist James Clay recognized by the California Association of Health Facilities (CAHF) as a 2019 Adult Volunteer of the Year for his volunteer work at Windsor Gardens Healthcare Center of the Valley.

June 5, 2019 – Los Angeles, CA – Mr. James Clay, a volunteer at Windsor Gardens Healthcare Center of the Valley, was recognized by the California Association of Health Facilities (CAHF) as its’ 2019 Adult Volunteer of the Year. Each year, CAHF publicly recognizes special individuals who enrich the lives of others through volunteering at long-term care facilities.

Mr. Clay is a licensed evangelist at the Bible Study Fellowship Church. He has volunteered at Windsor since 2012 and conducts a bible study group to its’ residents every Saturday morning. Mr. Clay is Windsor’s longest-standing volunteer and was nominated for the award by Windsor Garden’s Activity Director, Lulu Yepez.

“In March of 2012 I wanted to start a bible study group for my residents,” says Yepez. “I needed a volunteer who had experience and who would commit to volunteering once a week. Mr. Clay took the position. It’s been 7 years and residents love him and his bible study groups. He is kind, compassionate, always happy and greets everyone with a smile. He is one of the nicest people I know. We are so blessed to have him volunteer at Windsor Gardens Healthcare Center of the Valley.”

“I am extremely proud of this award because I never expected any accolades for doing what I love to do,” says Clay. “The patients I see weekly have changed my world.  I look forward to seeing their smiles and eyes full of joy every week.  If I had the means to do this daily I would.”

Regarding Windsor Gardens of the Valley, Mr. Clay adds, “The staff at Windsor Gardens has been second to none.  They have shown me much respect and appreciation for what I do over the years, and I have much respect and appreciation for them. I have brought guests from time to time and all of them have commented on the professionalism of the Windsor staff.”

Mr. Clay will receive his award at the Awards Luncheon during CAHF’s 2019 Summer Conference on Tuesday, July 16th at the Hyatt Mission Bay in San Diego.

Windsor Elmhaven Care Center Recognizes San Joaquin County First Responders

Windsor Elmhaven Care Center and local businesses offer free breakfast to recognize San Joaquin First Responders and their families.

March 5, 2019 – Stockton, CA – Employees and volunteers from Windsor Elmhaven Care Center, a skilled nursing and rehabilitation center located in Stockton, California, teamed up with a dozen local businesses to show their appreciation for the San Joaquin County First Responders. They provided a complimentary breakfast and gifts, accompanied by musical entertainment.

The First Responder Appreciation Breakfast was the brainchild of Elise Sanghera, the Director of Business Development at Windsor Elmhaven Care Center. “We are all extremely grateful to our first responders for putting their lives on the line daily, and for protecting us and our community,” says Sanghera. “It’s important to be part of a community, and to show that community support.”

Over 60 paramedics, EMTs, firemen, policemen, and members of the CHP and local sheriff attended the event.

In addition to Windsor Elmhaven, the main event sponsors were Creative Vision Printing & Stockton Supplies.

Additional local businesses and organizations that participated included:

Musician Mondo Mariscal, FinDec, Sweet Pea Cookie Company, Orange Theory, Nektar Juice Bar, Focus Home Health, Provident Care Home Care, Kindred Hospice, Nothing Bundt Cake, JRH General Engineering, Door Wreath, and Good Day Sacramento

The event was covered live by KMAX TV, Good Day Sacramento. The segment can be viewed here: https://gooddaysacramento.cbslocal.com/video/4038641-doing-good-first-responders-breakfast/

Charles Seal-Villafranca Elected President of the Arizona Board of Nursing Care Institution Administrators and Assisted Living Facility Managers

Phoenix, AZ – Charles Seal-Villafranca, MSHA/HM, CDP, ALFM, Administrator and Executive Director of Encanto Palms Assisted Living in Phoenix, AZ announced today his election as the President of the Arizona State Board of Examiners of Nursing Care Institution Administrators and Assisted Living Facility Managers (NCIA).

The mission of the NCIA State Board is to protect the health, welfare, and safety of Arizona citizens who use the services of nursing care institution administrators and assisted living facility managers. The NCIA Board licenses nursing care institution administrators (nursing home administrators), certifies assisted living facility managers, investigates all complaints, and enforces the practice standards of the Administrators and Managers within the State of Arizona.

Villafranca began his career in healthcare in 1994 and he has held various positions in senior living management at the managerial and director level. He is licensed as a Dementia Care Practitioner and is currently the Executive Director for Encanto Palms Assisted Living, a deficiency-free community in Phoenix, Arizona.  Villafranca received a Master’s Degree in Healthcare Administration from the University of St. Francis and is currently a Doctoral Candidate at Capella University for Healthcare Administration.

Villafranca was appointed by the Governor of Arizona to the State Board of Nursing Care Institution Administrators and Assisted Living Facilities Managers in 2016 and serves the State of Arizona with his knowledge and expertise in gerontological health care needs.

“It is truly an honor and a privilege to be nominated and elected as the new president of the NCIA Board,” says Villafranca. “I look forward to serving the great State of Arizona and helping to ensure the highest quality of care for our most vulnerable population.”

Villafranca enjoys working with seniors and is a strong advocate for their needs. He is a devoted husband and proud father of two sons. His professional affiliations include the American College of Healthcare Executives, American College of Healthcare Administrators, and the Arizona Geriatrics Society.

Windsor Gardens of the Valley Selected to Participate in CAHF Volunteer Engagement Project

North Hollywood, CA – Windsor Gardens Healthcare Center of the Valley (“Windsor Gardens”), announced today they were selected by the California Association of Health Facilities (CAHF) as only one of 20 facilities in California to participate in a new Volunteer Engagement Project.

The California Department of Public Health awarded a grant of $700,000 to CAHF to develop a template for the creation and sustainment of volunteer programs in skilled nursing facilities. The CAHF Volunteer Engagement Project will provide a framework for facilities to engage their communities and create a successful and ongoing volunteer program.

Beginning in July 2018, the project will span two and a half years and support the implementation of an intensive pilot volunteer program in 20 skilled nursing facilities in California.

“The presence of a robust volunteer program in a skilled nursing center improves quality of life by providing companionship and individualized activities that are resident-driven,” said Amanda Davidson, volunteer engagement project manager. “The project will identify effective, positive, person-centered practices supported by volunteers and promote them in an idea guide as a resource,” she added.

Windsor Gardens’ participation in the project will begin July 2020 and end December 2020. Two in-person site visits from CAHF staff will occur between those dates.

“Volunteers offer important opportunities for social interaction with our residents,” says Nurit Ruber, Administrator at Windsor Gardens. “Activities that incorporate volunteers are an integral part of bringing the feeling of home to our care centers, and we are excited to have been accepted into the CAHF Volunteer Engagement Project.”

The grant is funded from nursing home fines collected by the California Department of Public Health, Licensing and Certification Division and deposited in a federal Civil Monetary Penalty Fund.

The comprehensive state-specific handbook will be available free to any of California’s 1,250 skilled nursing facilities wishing to implement a successful, sustainable volunteer program.

Windsor Care Centers Participate in National Compliance and Ethics Week

Los Angeles, CA – Keeping up its tradition of encouraging employees to follow the highest of standards of corporate compliance, Windsor nursing and care centers across California and Arizona announced today  their participation in Corporate Compliance and Ethics Week.  The Society of Corporate Compliance and Ethics &  Health Care Compliance Association (SCCE & HCCA) organizes the annual event, which scheduled this year’s event from November 4 through 10, 2018.

Corporate Compliance and Ethics Week is an extension of Windsor’s ongoing compliance and ethics program, which is overseen by Marissa Kirby, Compliance Director at S&F Management Company, a healthcare consulting company. Windsor care centers have a code of conduct that all employees are expected to follow.  The code calls on employees to act openly and truthfully in all their endeavors and avoid even the appearance of impropriety.

Windsor’s team members played Compliance and Ethics Bingo to reinforce the Compliance and Ethics Program in a fun way.   Bingo winners were entered into a drawing for prizes.  Each team member was provided with an “Awareness, Recognition and Reinforcement” bracelet and inspirational quotes were shared each day.

“I am thrilled to use this week to highlight the outstanding record the Windsor employees have toward compliance and recognizing the compassionate excellence they bring to every facet of their work,” said Tim Lehner, COO of S&F Management Company.

Company-wide compliance and ethics education, held upon hire, and at a minimum annually, provides the opportunity to roll-out new and updated compliance and ethics program policies and reinforces with employees their compliance and ethics’ obligations.

Windsor Gardens of Salinas Nominated for Award of Excellence in Food Safety in Monterey County

October 10, 2018 – Salinas, CA –  Windsor Gardens Rehabilitation Center of Salinas, a skilled nursing and rehabilitation center located in Salinas, CA, announced that it was nominated for the 2018 Monterey County Award of Excellence in Food Safety by the Monterey County Health Department.

Each year, the Environmental Health Bureau of Monterey County thoroughly reviews the food establishments in its districts to choose nominees. Each nominee is required to meet a high level of criteria that is specifically based on the Monterey County Gold Seal requirements.  A choice group of fifteen Monterey County food establishments were nominated due to their acknowledged consistency in food safety. Three winners were selected by the Award of Excellence Food Safety Panel at the 10th Annual Food Safety Conference, held on September 24, 2018, at the Monterey County Government Center.

While Windsor Gardens of Salinas was ultimately not selected as one of the three winners, it is a great honor to be one of just fifteen food establishments in Monterey County to be recognized for its diligence in providing such a high level of food safety.

“The Nutrition Department at Windsor Salinas feels honored and appreciated to be recognized,” says Diane Venter, Director of Nutritional Services at Windsor Gardens of Salinas. “Food Safety is a collaborative effort. The Nutrition Department demonstrates their commitment to protecting the community health and we will continue to provide excellence.”

Windsor Care Centers Recognize Winners of Semi-Annual “Shining Stars” Award

August 21, 2018 – Los Angeles, CA – Windsor skilled nursing and rehabilitation centers in Southern California and Arizona presented 17 winners their Semi-Annual “Shining Stars” Award at a gala luncheon last week.

Windsor launched the “Shining Stars” program in 2015 as a way for each care center to recognize an exemplary employee.  To be considered for the award, employees must be full-time, exemplify Windsor’s core values, perform quality work, and have no written disciplinary actions on their record within the past year. Each month, the management team at each care center selects an employee as that facility’s Star. The employee receives a gift, Star Award certificate, and a congratulatory letter from management.

Twice a year, one Star winner from the previous six months is selected by each center to win the semi-annual Shining Star award. Winners attend a recognition luncheon with Senior Management and receive a customized award, $100 gift and an award certificate.

The Southern California and Arizona regional luncheon was held on Thursday, August 16, 2018 at Il Cielo in Beverly Hills.

“It is an honor to take part in recognizing our “Stars” at our semi-annual Windsor Stars luncheon,” says Greg Davis, Southern California Regional Director of Operations. “This is a great opportunity for all of us to reflect on the wonderful difference each of our team members makes in our residents’ lives. Their hard work and dedication are recognized and appreciated!”

The winners of the Southern California and Arizona 2018 semi-annual award are:

Austin House Assisted LivingJordan Magana
Encanto Palms Assisted LivingJanice Herd
Evergreen Arvin Post-Acute CareCarmen DeColmenero
Maryland Gardens Care CenterClaudia Jackson
Palm Valley Rehabilitation & Care CenterJessika Rosales
Ridgecrest HealthcareJulius Perez
Windsor Court Assisted LivingChristina Anaya
Windsor Gardens Care Center of FullertonGrace Alvarez
Windsor Gardens Convalescent Center of HawthorneFrancisco Velasquez
Windsor Gardens Convalescent Center of Long BeachRonald Batac
Windsor Gardens Convalescent Center of North Long BeachAurora Rodriguez
Windsor Gardens Convalescent Center of San DiegoJoel Jacobo
Windsor Gardens Healthcare Center of the ValleyIzabella Bakchajian
Windsor Gardens of Los AngelesMirna Diaz
Windsor Golden Hill Subacute and Rehabilitation CenterAmanda Harbin
Windsor Palms Care Center of ArtesiaCarrie Marigny
Windsor Terrace Westlake VillageSally Rimando