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Windsor Gardens Care Center of Fullerton Identified as Top Performer by the American College of Health Care Administrators (ACHCA)

Windsor Gardens Care Center of Fullerton announced today that its’ administrator, Brian Rougeux, has been awarded the Eli Pick Facility Leadership Award by the American College of Health Care Administrators (ACHCA).

The Eli Pick Facility Leadership Award was established in 2008 by one of ACHCA’s leaders, the late Eli Pick, to recognize the administrators of top-performing skilled nursing facilities (SNFs).  Based on the premise that facility excellence reflects leadership excellence, this award recognizes the administrator of record who provided such leadership for the full 2019 calendar year.

Eligibility for this award is based on three years of SNF survey data, including the Health, Fire Safety, and Complaint Surveys, as well as top quartile performance on designated Quality Measures. The criteria also include at least an 80% or greater facility occupancy and a three-year avoidance of a Special Focus Facility status. Fewer than 7% of facilities nationwide qualify for the award.

“After 30 years in the long-term care industry, I am humbled to receive the Eli Pick Facility Leadership Award,” says Rougeux. “However, while I am honored to be recognized by the ACHCA for my leadership, it takes a hard-working dedicated team to provide the level of care for which Windsor Fullerton has been recognized. I would like to thank our amazing staff for all they contribute that made receiving this award possible.”

Windsor Fullerton and Brian Rougeux are scheduled to receive the award at the ACHCA’s Annual Convocation and Exposition in New Orleans, Louisiana scheduled for August 30-September 2, 2020.

Ridgecrest Healthcare Names Charles Seal-Villafranca as Executive Director

Ridgecrest Healthcare announced that Charles Seal-Villafranca, DHA(c), MSHA, CDP, ALFM-BC, has been appointed its’ new Executive Directory and Administrator. Villafranca assumes all the roles, responsibilities and relationships of Katie Molaro, the outgoing administrator.

Villafranca began his career in healthcare in 1994 and has held various positions in senior living management at the managerial and director levels and is licensed as a Dementia Care Practitioner. He left his previous position as the Executive Director of Encanto Palms Assisted Living, a deficiency-free community in Phoenix, Arizona, to assume the position at Ridgecrest Healthcare.

Villafranca was recently re-elected as the President of the Arizona State Board of Examiners of Nursing Care Institution Administrators and Assisted Living Facility Managers (NCIA). As President of NCIA, Villafranca acts as the chief judge to grant or deny administrator licenses and rules on legal complaints against nursing home administrators and assisted living managers.  He also works with the Arizona State government to develop and define state statutes, rules and regulations for nursing homes and assisted living facilities.  

“It is an honor to assume the role of Administrator of Ridgecrest Healthcare,” says Villafranca. “Over my years at Encanto Palms Assisted Living, I had many opportunities to interact with the amazing staff here and I look forward to enhance and improve the care we provide our residents.”

Villafranca received a Master’s Degree in Healthcare Administration from the University of St. Francis and is currently a Doctoral Candidate at Capella University for Healthcare Administration. He enjoys working with seniors and is a strong advocate for their needs. He is a devoted husband and proud father of two sons. His professional affiliations include the American College of Healthcare Executives, American College of Healthcare Administrators, and the Arizona Geriatrics Society. 

Windsor Care Centers Host “Drive-Through” Parades Honoring Staff

Windsor care centers across California and parts of Arizona, announced they conducted “Drive-Through Parades” to recognize and honor their dedicated staff.

The staff at individual Windsor care centers always strive to go above the call of duty. In particular, during the COVID-19 crisis, these frontline healthcare professionals have extended themselves far beyond expectations, sacrificing their time and family to care for loved-ones staying at their care center.

In typical times, the facilities would recognize these employees with onsite parties, barbecues, or entertainment, inviting family and friends to attend. However, due to the restrictions of COVID-19, alternative celebrations took place. Families, friends and community neighbors were invited to decorate their cars and make posters, honoring Windsor staff. Dozens of cars, often accompanied by local businesses, the police, and the fire department, drove past the various facilities, without getting of their cars, honking and waving as a show of appreciation for the staff.

“During this time of pandemic, these celebratory events were a welcome opportunity for the various communities to come together and recognize the outstanding work of these front-line heroes,” says Kriste Merin, Area Director of Business Development for Northern California. “They were a unique way for the communities to show their love and support for the facility staff from the safety of their vehicles.”

Windsor Healthcare Names Stacey Alexander as Chief Operating Officer

May 13, 2020 – Los Angeles, CA –Windsor Healthcare Management, Inc. (“Windsor Healthcare”), a Los Angeles-based skilled nursing facility and assisted living management company, named Stacey Alexander as Chief Operating Officer (“COO”) of its’ organization. Ms. Alexander will assume the roles, responsibilities and relationships previously fulfilled for the past five years by Tim Lehner, the outgoing COO.

Stacey’s professional life has been dedicated to skilled nursing care, beginning with her first nursing home administrator position in 1995.  After 11 years as an administrator with such organizations as Life Care Centers of America, Kindred Healthcare and Mariner Healthcare, Stacey was promoted to Regional Director of Operations with SunBridge Healthcare in California and Colorado.  She has dedicated the last eight and a half years to Preferred Care where her leadership role expanded to oversee approximately 10 facilities in three states to 61 facilities in nine states.  Over the course of her career, Stacey has held numerous roles in reimbursement and managed care.

“I am excited to announce a new chapter in my career as the Chief Operating Officer for Windsor Healthcare, providing management oversight to the Windsor portfolio of facilities in California and Arizona,” says Alexander. “During these unprecedented times, I will have the opportunity to guide our team of ‘Heroes’ to continue our clinical excellence and financial stewardship. The team I will have the pleasure of leading embodies compassion, showcases courage and an overwhelming sense of pride that puts our facilities at the forefront in our communities with families and key partners.” When Stacey is away from work, she enjoys her time outdoors – hiking, relaxing at the beach, reading a good book, shopping and spending time with her family and friends. 

Windsor Hampton Care Center Hosts 100th Birthday “Drive-Through” Parade

April 30, 2020 – Stockton, CA – Windsor Hampton Care Center, a skilled nursing and rehabilitation center located in Stockton, California, hosted a “drive through parade” to honor a resident, Dorothy Ulvang, at its’ care center who is celebrating her 100th birthday.

In a typical time, Windsor Hampton Care Center would celebrate residents’ significant life milestones, such as their centenarian birthday, with an onsite party, inviting family and friends to attend. However, due to the restrictions of COVID-19, an alternative celebration took place. Family, friends and community neighbors decorated their cars and made posters, honoring the centenarian. They drove by the facility honking, waving and sharing their good wishes. All attendees received a bundt cake, compliments of Mike Robinson of Nothing Bundt Cakes.

“During this time of pandemic, the celebratory event was a welcome opportunity for the community to come together and join in something positive while staying safe in their vehicles,” says Kriste Merin, Area Director of Business Development. “We are certain Dorothy felt the love of the entire Stockton community.”

Parade included cars from:
·         Hospice of San Joaquin
·         Blossom Ridge Home Health & Hospice (2 vehicles) (Birthday Person’s Hospice company)
·         Optimal Hospice
·         Aplus Home Health and Hospice
·         Community Hospice
·         Victor Randolph: KRVR: The River 105.5, KVIN: The Vine 107.1
·         Tim Ulmer: Ulmer Photography (past State of California Small Business of the Year), past Stocktonian of the year.
·         Cindy Foster: Member of Mayor Michael Tubbs, Reinvent Stockton Task Force
·         GNR Enterprises: Glenn Richardson
·         Greater Stockton Chamber of Commerce: CEO Douglas Wilhoit
·         Nor Cal Ambulance (Vehicle and ambulance)
·         Stockton Fire (Vehicle, truck and hook/ladder rig)
·         Various staff family members
 
TV footage from the event can be seen at KCRA at https://www.kcra.com/article/stockton-woman-s-100th-birthday-celebrated-with-parade/32326313

Windsor Care Centers Implement Strategies to Limit COVID-19 Exposure

Windsor facilities across California and Arizona are carefully monitoringthe spread of the novel coronavirus (COVID-19) and are employing multiple strategies to limit the possible spread of the virus.  Many of these stepsare the same as those the facilities use every day to detect and prevent the spread of other respiratory viruses. They are also closely following the recently released guidelines published by the Centers for Medicare & Medicaid Services (CMS).
Some of the specific steps being taken are:

a) Posting signs at the entrance instructing visitors not to enter if they have symptoms of a respiratory infection.
b) Advising employees to stay home if they have symptoms of a respiratory infection.
c) Assessing residents’ symptoms of respiratory infection upon admission to the facility and implementing appropriate infection prevention procedures for incoming symptomatic residents.
d) Residents with fever or acute respiratory infections will be restricted to their rooms.
e) Communicating regularly with local and state public health sources regarding the disease and its spread.
f) Supporting hand and respiratory hygiene, as well as cough etiquette by resident, visitors and employees. This includes: (i) ensuring employees clean their hands according to CDC guidelines; (ii) increasing the availability and use of alcohol based hand rubs; (iii) making sure tissues are available and sinks are well stocked with soap and paper towels for hand washing,
g) Increasing their stock of personal protective equipment.
“Windsor facilities are committed to providing the safest possible environment to their residents, visitors and employees and will continue to implement best practices,” says Heidi Capela, Vice President of Clinical Services.  “We will continue to remain in contact with federal, state and local authorities to ensure they stay abreast of all relevant developments.”

Two Windsor Care Centers Receive the Pinnacle Quality Insight 2020 Customer Experience Award

Windsor Convalescent Center of North Long Beach, California and Encanto Palms Assisted Living in Phoenix, Arizona announced today that they are the recipients of Pinnacle Quality Insight’s 2020 Customer Experience Award.

Pinnacle Quality Insight conducts thousands of monthly phone surveys to establish a comprehensive review of their clients and gauge resident satisfaction. Every year, Pinnacle awards clients who have excelled at providing a superior customer experience for their patients and residents. Out of 2,700 care providers and 150,000 customer interviews conducted each year, only those scoring in the top 15% across a 12-month average receive the award.

Clients who achieve a Customer Experience Award must score well in at least one of the following categories: Overall, satisfaction, Nursing Care, Dining Service, Quality of Food, Cleanliness, Individual Needs, Laundry Service, Communication from Facility, Response to Problems, Treatment/Dignity, Recommend Facility to Others, Recreational Activities, Professional Therapy Services, Admission Process, Overall Safety, Overall Customer Experience.

“Throughout its history, Windsor has always placed a strong emphasis on ensuring that the individual needs of every resident are met,” says Mike Hurtado, Administrator at Windsor Convalescent Center of North Long Beach. “Over the course of 2019, a sampling of our residents and their families participated in monthly telephone interviews, and we are thrilled to be receive Pinnacle’s 2020 Customer Experience Award.”

“I feel privileged to serve with such amazing leaders as those at Encanto Palms Assisted Living,” adds Dr. Charles Villafranca, DHA(ABD), MSHA/HM, Administrator and Executive Director at Encanto Palms Assisted Living.

Encanto Palms Assisted Living Executive Director Charles Seal-Villafranca Re-Elected President of the Arizona Board of Examiners of NCIA

January 27, 2020 – Phoenix, AZ – Charles Seal-Villafranca, DHA(c), MSHA, CDP, ALFM-BC, the Administrator and Executive Director of Encanto Palms Assisted Living in Phoenix, AZ announced today his re-election as the President of the Arizona State Board of Examiners of Nursing Care Institution Administrators and Assisted Living Facility Managers (NCIA).

As President of the State Board, Villafranca acts as the chief judge to grant or deny administrator licenses and rules on legal complaint cases against nursing home administrators and assisted living managers.  Villafranca works with the state government to develop and define state statutes, rules and regulations for nursing homes and assisted living facilities.  He also works closely with State Senators and House of Representatives in an effort to improve quality outcomes for those who seek the services of our nursing home administrators and assisted living facility managers.  

“It is truly an honor and a privilege to be re-appointed to the NCIA state board by [Arizona Governor] Doug Ducey, and to have been re-elected as its president,” says Villafranca. “I look forward to continuing to serve the great State of Arizona and helping to ensure the highest quality of care for our most vulnerable population.”

Villafranca began his career in healthcare in 1994 and he has held various positions in senior living management at the managerial and director level. He is licensed as a Dementia Care Practitioner and is currently the Executive Director for Encanto Palms Assisted Living, a deficiency-free community in Phoenix, Arizona.  Villafranca received a Master’s Degree in Healthcare Administration from the University of St. Francis and is currently a Doctoral Candidate at Capella University for Healthcare Administration.

Windsor Gardens Care Center of Fullerton Awarded AHCA/NCAL 2020 Quality Initiative Recognition

Windsor Gardens Care Center of Fullerton, a skilled nursing and rehabilitation center located in Fullerton, CA, announced today that they received the American Health Care Association (AHCA) and National Center for Assisted Living (NCAL) 2020 Quality Initiative Recognition in the Functional Outcomes for Long-Stay Mobility category.

The Quality Initiative is a national e­ffort through AHCA/NCAL that builds upon the existing work of the long-term and post-acute care profession by setting specific, measurable targets to further improve quality of care in America’s skilled nursing centers and assisted living communities. The Quality Initiative Recognition Program honors AHCA/NCAL member skilled nursing care centers and assisted living communities that achieve a number of these goals. The program honors members who have achieved one or more of the Quality Initiative goals and acknowledges care centers that improve the lives of the individuals they serve.

Windsor Gardens Care Center of Fullerton received recognition in the Functional Outcomes for Long-Stay Mobility category. This award requires care centers to improve short-stay functional improvement or long-stay worsening mobility by 15%; alternatively, to maintain greater than 75% on short-stay functional improvement or maintain less than 12% on long-stay worsening mobility.

“We are thrilled to have received this recognition for functional outcomes,” says Brian Rougeux, Administrator at Windsor Fullerton.  “Receiving this award acknowledges that the entire team at Windsor Fullerton is working to create an environment in which residents are able to practice self-care and maintain their mobility. We are extremely proud of the great strides we have taken to provide a nurturing and enriching lifestyle for all our residents.”

The 2020 Quality Initiative Awards will be presented at the AHCA/NCAL Quality Summit on March 9–11, 2020 in Grapevine, Texas.

Windsor Elk Grove Care and Rehabilitation Center Achieves CMS 5-Star Rating

Elk Grove, California – Windsor Elk Grove Care and Rehabilitation Center, skilled nursing and rehabilitation center located in Elk Grove, California, announced today it has been awarded a 5-Star overall rating by the Centers for Medicare and Medicaid Services (CMS).

CMS created the Five-Star Quality Rating System to help consumers, their families, and caregivers compare nursing homes and navigate the intricacies of choosing the appropriate facility for their family member. Nursing homes are assigned an overall star rating between one and five stars by CMS and specific ratings in each of the following three areas:

  1. Health inspections (state conducted inspections of food preparation, infection control, medication management, residents’ rights and quality of life, and proper skin care);
  2. Nurse staffing (average number of nursing care minutes patients receive daily); and
  3. Medical quality measures (self-reported and claims-based medical data for the latest four calendar quarters).

 “On behalf of my entire staff, we are honored to now be designated as a 5-Star healthcare center,” says administrator Kristine Perry. “Each team member within our center contributes greatly to provide an exceptional experience for our patients and their families. This achievement is a testament to the professionalism and dedication of our 5-Star staff.”

A 5-star rating is the highest designation possible under the CMS rating system.