|Windsor facilities across California and Arizona are carefully monitoringthe spread of the novel coronavirus (COVID-19) and are employing multiple strategies to limit the possible spread of the virus. Many of these stepsare the same as those the facilities use every day to detect and prevent the spread of other respiratory viruses. They are also closely following the recently released guidelines published by the Centers for Medicare & Medicaid Services (CMS).|
|Some of the specific steps being taken are:|
a) Posting signs at the entrance instructing visitors not to enter if they have symptoms of a respiratory infection.
b) Advising employees to stay home if they have symptoms of a respiratory infection.
c) Assessing residents’ symptoms of respiratory infection upon admission to the facility and implementing appropriate infection prevention procedures for incoming symptomatic residents.
d) Residents with fever or acute respiratory infections will be restricted to their rooms.
e) Communicating regularly with local and state public health sources regarding the disease and its spread.
f) Supporting hand and respiratory hygiene, as well as cough etiquette by resident, visitors and employees. This includes: (i) ensuring employees clean their hands according to CDC guidelines; (ii) increasing the availability and use of alcohol based hand rubs; (iii) making sure tissues are available and sinks are well stocked with soap and paper towels for hand washing,
g) Increasing their stock of personal protective equipment.
|“Windsor facilities are committed to providing the safest possible environment to their residents, visitors and employees and will continue to implement best practices,” says Heidi Capela, Vice President of Clinical Services. “We will continue to remain in contact with federal, state and local authorities to ensure they stay abreast of all relevant developments.”|
Windsor Convalescent Center of North Long Beach, California and Encanto Palms Assisted Living in Phoenix, Arizona announced today that they are the recipients of Pinnacle Quality Insight’s 2020 Customer Experience Award.
Pinnacle Quality Insight conducts thousands of monthly phone surveys to establish a comprehensive review of their clients and gauge resident satisfaction. Every year, Pinnacle awards clients who have excelled at providing a superior customer experience for their patients and residents. Out of 2,700 care providers and 150,000 customer interviews conducted each year, only those scoring in the top 15% across a 12-month average receive the award.
Clients who achieve a Customer Experience Award must score well in at least one of the following categories: Overall, satisfaction, Nursing Care, Dining Service, Quality of Food, Cleanliness, Individual Needs, Laundry Service, Communication from Facility, Response to Problems, Treatment/Dignity, Recommend Facility to Others, Recreational Activities, Professional Therapy Services, Admission Process, Overall Safety, Overall Customer Experience.
“Throughout its history, Windsor has always placed a strong emphasis on ensuring that the individual needs of every resident are met,” says Mike Hurtado, Administrator at Windsor Convalescent Center of North Long Beach. “Over the course of 2019, a sampling of our residents and their families participated in monthly telephone interviews, and we are thrilled to be receive Pinnacle’s 2020 Customer Experience Award.”
“I feel privileged to serve with such amazing leaders as those at Encanto Palms Assisted Living,” adds Dr. Charles Villafranca, DHA(ABD), MSHA/HM, Administrator and Executive Director at Encanto Palms Assisted Living.