Two Windsor Care Centers Awarded AHCA/NCAL 2019 Silver National Quality Award

July 29, 2019 – Phoenix, AZ – Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center, two members of the Windsor family of skilled nursing centers and assisted living facilities, announced today they have earned the 2019 Silver – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

The Silver Quality Award is the second highest distinction possible through the AHCA/NCAL National Quality Award Program.  The program was created to recognize long-term care and post-acute providers across the nation that have demonstrated a commitment to providing and improving the quality of care for their residents.

“As Silver Quality Award recipients, Palm Valley Rehabilitation and Care Center and Maryland Gardens Care Center are well on its way to progress in their quality journey by continuing to achieve better quality results,” said Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend them for this outstanding achievement.”

Based on the core values and criteria of the Baldrige Performance Excellence Program, the AHCA/NCAL National Quality Award Program challenges member providers to achieve performance excellence through three progressive levels—Bronze, Silver, and Gold. The Silver level, which is awarded to only the top .5% performers, represents members that develop and demonstrate effective approaches that help improve performance and health care outcomes.

“I am extremely proud of all the staff members at Palm Valley and Maryland Gardens,” says Jeron Walker, Regional Director of Operations, Arizona. “Our mission is to treat each resident as they would their own family, and it shows. It is my honor to work with these amazing people every day. The Silver Quality Award is well-deserved.”

As recipients of this year’s award, Palm Valley and Maryland Gardens can now advance in developing approaches that meet the criteria required for the Gold – Excellence in Quality Award.

The 2019 Silver National Quality Awards will be presented at AHCA/NCAL’s 70th Convention and Expo in in Orlando, FL October 15, 2019.

Windsor Palms Care Center of Artesia Hosts Mental Health Awareness and Self-Care Event

The California Mental Health Services Authority (CalMHSA) provides financial grant to Windsor Palms Care Center of Artesia enabling them to host mental health awareness and self-care event.

July 9, 2019 – Artesia, CA – Windsor Palms Care Center of Artesia, a short and long-term skilled nursing facility, through a financial grant provided by California Mental Health Services Authority (CalMHSA) and the Los Angeles County Department of Mental Health (LACDMH), hosted a mental health awareness and self-care event for the greater-Artesia community and mental health care providers.

The event was created in order to bring awareness to mental health issues and the importance of self-care to underserved populations and individuals who do not typically seek services. The event was intended to break the stigma of mental illness and to share information about mental health.

The event included a range of speakers, including professionals from Windsor Palms who spoke about the importance of mental health awareness, a Registered Dietician who discussed the impact of diet and nutrition with mental health, two speakers from the National Alliance on Mental Illness (NAMI), the nation’s largest grassroots mental health organization, and two speakers from College Hospital, Psychiatric Emergency Services. Community Mental Health and Social Service Agencies were also present to provide information and resources.

The event was organized by Windsor Palms’ Behavior Rehabilitation Program Director Tonantzin Martinez, Director of Business Development Dianne Rice, and Administrator James P. Hagar.

“Mental health, or mental illness, is often considered too taboo to discuss in the open,” says Hagar. “Many individuals deal with their mental health issues without seeking medical attention. They often feel too embarrassed to talk about it with others. The goal of this event was for everyone to meet and network, and to break the stigma of mental health challenges.”

More than 100 individuals from the community attended the event.