We are humbled by a beautiful Letter of Appreciation we received from Professor Martin V. Bonsangue, Ph.D., Cal State Fullerton, whose mother was a patient in Windsor Garden Care Center of Fullerton. Please read the letter below:
January 2, 2012
Kevin Bowman
SNF Management
Dear Mr. Bowman:
I am writing this unsolicited letter to you in recognition of the exemplary work done by Mr. Ross Maultasch and his staff at the Windsor Garden Care Center of Fullerton.
My mother, Virginia Bonsangue, 85, has been a patient there since early December following abdominal surgery and other related issues. I met Ross when she had a concern regarding one of the night staff members during her first week. Ross took the concern seriously addressed it in a professional and timely manner.
Our experience at each level, from admissions to RN/CFN to PT/OT, has proven to be positive and effective. I am especially appreciative of the patience the medical staff have shown towards Virginia, who is a large person and not easy to handle.
As one who manages more than 80 part-time faculty members and teaching associates, I understand the commitment and time it must take to run a good Care Center. My family and I are deeply appreciative of Ross Maultasch’s effective leadership and genuine commitment, as well as that of the staff at WGCCF, to providing quality patient care.
Please feel free to use/share this letter as you like.
Yours,
Martin V. Bonsangue, Ph.D.
Professor of Mathematics
California State University
Fullerton, CA 92834