Windsor: “More Than a Name”

Each Windsor nursing and care centers is a provider of long-term healthcare and rehabilitation services with a universal goal of imparting quality care to their respective patients, residents, family members and associates. The first Windsor facility was founded in 1984 and today has grown 36 skilled nursing facilities and 2 assisted living centers located throughout the State of California and parts of Arizona. The 38 facilities employ over 5500 individuals who come together to offer nursing, therapeutic, sub-acute and rehabilitation care to their patients, always striving to promote healing and produce value and hope for over 4000 patients they touch every day.

National lifestyle trends favor the growth of sophisticated skilled nursing facilities like those working under the Windsor banner. Statistics indicate that people over 65 years of age represent the fastest growing population demographic in the country. Given advances in medical technology and greater awareness of the importance of physical fitness, this population’s life expectancy has generally increased. In turn, this provides for an increased need for long-term care outside the acute care hospital. Windsor is very well prepared to meet California’s rising needs.

Windsors are founded on a fundamental guiding principle: Your loved one is somebody special who deserves the very best and who will be treated with the utmost respect and dignity.

Mission Statement

Windsors have a mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity. We strive to enrich and enhance every life we touch . In each of our care centers, Windsor seeks to create a culture of healing that is life affirming, satisfying, humane and meaningful. We act in accordance with these core values in order to achieve excellence :

  • Caring and Compassion

    To treat those we serve and one another with kindness, concern and respect.

  • Community

    To acknowledge our vital role to serve people in each community.

  • Honesty and Integrity

    To act openly and truthfully in everything we do.

  • Teamwork

    To work together cooperatively, recognizing that the power of our combined efforts exceeds what we can accomplish individually.

  • Innovation

    To encourage and implement new ideas in order to enhance quality of life.

  • Safety

    To create an environment that supports and promotes safety for everyone.

Staff

It takes a team of caregivers to provide personalized, highly sophisticated health care while maintaining a warm and caring environment. Each Windsor resident experience is multifaceted.  Our professional team offers coordinated efforts through medical and rehabilitation professionals.  They join an experienced management staff of close to 80 Administrators and Nursing Directors who operate the facilities, bringing their own personal touch and attention to detail at the site they manage. In addition to the strong team of caregivers on site 24/7, Windsor residents enjoy an additional advantage of quality assurance and support from a highly skilled group of medical practitioners and healthcare specialists dedicated to ensuring best practices in all operations and techniques. We encourage you to visit the Windsor in your area, meet the management and experience first hand how we have gained the reputation for leadership in quality care each and every day. Meet the Leadership.

Quality Standards

Healthcare is one of the most highly regulated industries in the country. A multitude of regulatory programs enacted by the federal government and State of California are designed to protect patients in all types of healthcare settings, including skilled nursing.

Windsor considers compliance with these various laws as their minimum standards of conduct. Each Windsor facility is committed to delivering care to its patients that upholds all state and federal regulations. Windsor facilities judge themselves by continuously monitoring the quality of their care and their standards of ethical responsibility. Quality care, dedication to patient satisfaction, and attention to safety have always been Windsor’s hallmarks.

Presuming that customer satisfaction and quality care go hand-in-hand, Windsor is proud to report that its 2009 Customer Satisfaction Survey revealed that 80% of all residents and their families said they would recommend Windsor to others who are in need of skilled nursing and rehabilitation.

Payment Options

Windsor’s highest priority is quality patient care and dedication to patient satisfaction. Each Windsor facility can assist you with information about the billing process and financial resources that are available to you. For convenience, we are contracted with most health insurance companies. We accept payment from government programs such as Medicare, Medicaid/Medi-cal, and in some of our locations the Veterans Administration. In addition to accepting cash or personal checks, residents paying privately for skilled nursing care are welcome to charge services on most major credit cards.

Windsor’s specialists are well versed in these payment options and will be pleased to guide you through payment programs available to you or your loved one.